Customer Success Expert tool
April 12, 2016
Customer Success Expert tool
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is used within the customer success department to monitor the usage of our customers.
It allows us to act proactively when usage of the customer drops by reaching out and offering a helping hand.
It allows us to act proactively when usage of the customer drops by reaching out and offering a helping hand.
- Broad understanding of customer success in general
- Auto follow up via customer success plays
- Automated follow up via campaigns
- Very much oriented around a fix relation between a CSM and a customer
- Less easy to use with very large customer bases
- Performance could be improved
- Better retention
- Teamleader CRM
Still not as in depth as it should be. We are having a hard time defining what to integrate and what not.