A Year In
April 18, 2016
A Year In
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is being used by the newly founded customer success department to identify at risk customers to help mitigate churn and to track onboarding.
- Totango sincerely listens to any questions, concerns, and suggestions and works with you to get them addressed.
- Totango releases improvements fairly often.
- Totango provides webinars to help users learn new features.
- The Success Play and Task system would benefit greatly from sub-tasks or a child-task, whatever you'd want to call it. Basically the ability to have a large task with several smaller subset tasks needing to be completed in order to complete the larger task. Like bullet points.
- The Task system would also be improved by having the ability to be able to dismiss the task rather than complete it, and also the ability to bulk dismiss tasks.
- Recently, things have been very slow to load, and sometimes tasks haven't loaded at all.
- Churn rate has gone down
- Onboarding is easier to track
I only use the product, I was not part of the product selection.
- Our own in house CRM
I am not part of the infrastructure or development team, they are the ones that oversee the integration.