Totango Review from Team Lead
April 18, 2016
Totango Review from Team Lead
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango was used to build out our strategy. We needed a lot of guidance and beyond the system, the team really gave me some guidance on how to go about implementing this type of program in my company.
- Onboarding
- Integration
- Tracking of activities
- Takes some setting up
- Increased customer trust into our stats
- Increased retention
- Increased lifetime value
At the time we were looking for something that was easy to set up and for someone who could lead us through the process to build out the team. It worked versus the others that we reviewed that were either too high level, or too manual.
- zendesk
- Salesforce (coming)
- Our app
We only have Totango sending to Zendesk. Not sure if Totango has a two way integration that we don't know about.