Totango Review
June 07, 2016

Totango Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is used in our Customer Service department. It helps us address customer utilization and strength when using our product.

Pros

  • Easy to use
  • Integration
  • Campaigns

Cons

  • App speed needs to increase
  • Correct account names and users
  • Ability to add more key contacts
  • Helps with campaigns and usage
  • Easier to identify strengths
  • Easier to identify feature usage
N/A
Well suited for a SaaS company

Totango Feature Ratings

7.0
Product usage
6
Help desk / support tickets
8
7.4
Customer profiles
8
Automated workflow
6
Internal collaboration
7
Customer health scoring
9
Customer segmentation
7
8.3
Customer health trends
9
Engagement analytics
10
Revenue forecasting
6
Dashboards
8
6.0
Role-based user permissions
6
6.0
API
4
Integration with Salesforce.com
8

Comments

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