Gets the job done.
March 13, 2020
Gets the job done.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Account Management and Customer Success use the service in tandem. I am in Customer Success. We use Totango to track customers' usage of our product, our conversations with customers, and other things to contribute to the "health" or risk of the customer.
- Usage graphs
- Integrating with email
- Automated tasks
- Reading through past conversations/history isn't intuitive (the timeline feature).
Building segments to manage the account base has been great. Tracking product usage and automatically creating touchpoints for me has also been useful.
- Helps me keep track of my renewals.
- Lets me understand what customers are at risk.
Totango keeps track of my touchpoints, renewals, and forecasts.
Salesforce was easier to navigate, better at reporting and automation, and had a better timeline.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
No