Totango journey to success
March 13, 2020

Totango journey to success

Marc Pladet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is used across the whole organization. It gives all the necessary data and the right focus of attention on the topics we need to address with our clients to create optimal customer success.
  • Focus on topics that need attention
  • All necessary data available in one place
  • Adjustable, with segments to show what we need to focus on and personal needs
  • More room to drill down on customer feedback tool
  • Access to sales tool for more detail on opportunities
  • Metrics can not always be measured black/white, but color codes do not have room for the story behind the figures.
  • Kept focus on the right investment of relation => Easier renewal phase
  • Better focus on points of attention in all data available => Efficient in attention on things that matter at that moment.
  • Totango feature currently still has an overlap with other tools used in the organization, which causes double registration to prevent all in need of the information have access to it.
  • Authentication access is good security. It would be better if more roles in the organization had (partial) access => now it keeps sending information around instead of the other roles having access to the needed information themselves.
The company head had already chosen Totango. I was not involved in the selection phase.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Totango is well suited for a team effort to have the same data-driven focus on the client-success journey and being able to measure progress in reaching these goals.

Totango Feature Ratings

Product usage
8
Help desk / support tickets
8
Customer profiles
7
Automated workflow
8
Internal collaboration
7
Customer health scoring
8
Customer segmentation
9
Customer health trends
8
Engagement analytics
9
Revenue forecasting
7
Dashboards
8
Role-based user permissions
9
API
8
Integration with Salesforce.com
Not Rated