Great tool for Customer Success
November 24, 2020
Great tool for Customer Success
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
It used for all the Customer Success team both in our US and Israeli office.
We use it to manage our customers and keep track of everything in the customer management (calls, tasks, important information).
We use it to manage our customers and keep track of everything in the customer management (calls, tasks, important information).
- Tasks.
- Connection with our software to understand the customer activity.
- Fill easily all main customer information to see an overview of the customer information.
- A better overview of the tasks/touchpoints history, sometimes can be hard to see.
- Sometimes the system is slow.
- A better app user experience to manage easier customers from the app.
I believe this is for us an amazing tool to manage our customers, prevent churns, follow upsell and remind us of tasks. This is also a very powerful tool to be able to see what happens in an account if there is an issue or if we switch account managers, that saves us meeting times where we have to explain customer history. The new account manager can easily see what happened in the past (even if as I said the user experience in the history can be improved).
- Increasing the lifetime value of existing customer.
- Better customer retention.
I used Salesforce (for customer management), it was too complicated, too many options so at the end of the day nobody in my company really used it as it should be.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes