Item: Totango
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Across the organization, helps give us valuable customer insights. We send customers Totango reports monthly, and help them display data to their execs as needed.

Pros and Cons

Reporting.
Metrics.
Graphs.
UI/UX.

More flexibility for reporting.
Better user training.

Return on Investment

Helps us report on/evaluate customer health.
Helps customers understand their internal adoption needs/gaps.

Key Insights

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Support Rating

Overall it's met my needs, and customer support is available as needed.

Usability

Most of the features I need are there, I would say not a 10 yet because I'd like to see more robust reporting and better training.

Likelihood to Recommend

Totango is well suited in any customer oriented role, it's not well suited for customers that want incredibly robust report that isn't just monitoring usage.

Useful with some tweaks needed

Overall Satisfaction with Totango