Great for daily use!
November 24, 2020

Great for daily use!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is used as the primary database and record of truth for our customer success organization, managing account/opportunity temperature, notes/tasks/email, planning for business reviews and renewals.

Pros

  • User friendly.
  • Intuitive.

Cons

  • Formatting of notes isn’t always carried over correctly.
  • Improvement to the UI of the mobile app.
  • Increased process efficiency.
I prefer totango over Gainsight as it’s more intuitive and although the app could use some minor improvements, it’s all very user friendly.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Their team has been very engaged and willing to help, very open to product feedback on possible enhancements.
Really enjoy using Totango on a day to day basis.
The email integration with Totango is great for increasing efficiency of logging notes following customer interactions.

Totango Feature Ratings

9.0
Product usage
9
Help desk / support tickets
9
10.0
NPS surveys
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
9.8
Customer health trends
10
Engagement analytics
10
Revenue forecasting
9
Dashboards
10
10.0
Role-based user permissions
10
9.5
API
9
Integration with Salesforce.com
10
Integration with Marketo
Not Rated

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