Rich with information- takes time to master
November 25, 2020
Rich with information- takes time to master
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Our department uses Totango as the main CRM in managing our Customer Success portfolio. Aside from storing basic account information, it also includes usage, implementation, and product data. We use segments and campaigns to prioritize how and why we reach out to our clients.
- Segment creation.
- Touchpoints.
- Very complex tool and user training could be improved.
- Requires a lot of internal development for customisation.
- Customer metrics tracking to implement adoption and commitment.
Totango is more account focused rather than sales focused.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
No
Would you buy Totango again?
Yes