Best Customer Success Tool Ever
December 03, 2020
Best Customer Success Tool Ever
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango for our customer success team, we analyze our customer's health rating and take strategic decision on how we can help our customers can fully utilize our company's products
- The Success Plans
- Integration with Salesforce
- Ease of Use
- Product Set up could be more user intuitive
- There are few challenges on mapping fields between Totango and Salesforce
- Industry Terminology should be used - Example Attributes in Totango are same as fields in SFDC
- Better customer retention
- Better customer support
- Better Analytics on Customer Health
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes