Totango
December 03, 2020

Totango

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is used by the Customer Success team, mainly by the Strategy Consultants. It allows us to trigger automatic tasks for the consultants, which help them oversee their overall portfolio of customers. We no longer have to manually check each customer's account - Totango does it for us and this functionality works pretty well.
  • Automating workflows.
  • Excluding churn customers is a pain.
  • Support is not perfect.
  • Better customer activation.
Totango was the cheapest.

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

It's slow and we seem never to manage to resolve our issue.
It's solid.
It's well suited for large organizations I guess, less suited for smaller ones.

Totango Feature Ratings

Product usage
6
Help desk / support tickets
2
NPS surveys
Not Rated
Customer profiles
4
Automated workflow
6
Internal collaboration
6
Customer health scoring
7
Customer segmentation
7
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
7
Role-based user permissions
1
API
Not Rated
Integration with Salesforce.com
8
Integration with Marketo
Not Rated