Item: Totango
Rating: 6
Author: Verified User

Overall Satisfaction with Totango

Use Cases and Deployment Scope

Totango is used by the Customer Success team, mainly by the Strategy Consultants. It allows us to trigger automatic tasks for the consultants, which help them oversee their overall portfolio of customers. We no longer have to manually check each customer's account - Totango does it for us and this functionality works pretty well.

Pros and Cons

Pros

Automating workflows.

Cons

Excluding churn customers is a pain.
Support is not perfect.

Return on Investment

Better customer activation.

Alternatives Considered

ChurnZero and Gainsight

Totango was the cheapest.

Key Insights

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Support Rating

It's slow and we seem never to manage to resolve our issue.

Usability

It's solid.

Likelihood to Recommend

It's well suited for large organizations I guess, less suited for smaller ones.

Totango Feature Ratings

Comments

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Erin Christopher
(Vendor Representative) commented 4 years ago
Thank you so much for taking the time to leave us a review. Your feedback is important to us. We want to make sure that our customers are delighted by their experience with support. If you have some time to talk, I would enjoy the opportunity to learn more. Please schedule some time on my calendar to connect: https://tinyurl.com/trustradiusfeedback