Totango puts the success in customer success
January 17, 2021
Totango puts the success in customer success
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is used by all of Customer Success. It enables us to track and manage all of our customers. Through Totango we're able to launch campaigns, monitor health scores, and have a macro view of our entire customer base.
Totango has also enabled us to continually improve our ability to manage our growing base of customers. As we exploded in customer size in 2020, Totango allowed us to dynamically manage all our new customers. We opened new customer segments and launched it all on Totango.
Our health score monitoring using Totango is a great way for CSMs with a large number of accounts to stay on top of their game. With custom triggers for poor, average, and good health scores we're able to create standardized and targeted touchpoints with all of our customers. With the ability to customize all of these tools, Totango is a great CRM tool that scales with you.
Totango has also enabled us to continually improve our ability to manage our growing base of customers. As we exploded in customer size in 2020, Totango allowed us to dynamically manage all our new customers. We opened new customer segments and launched it all on Totango.
Our health score monitoring using Totango is a great way for CSMs with a large number of accounts to stay on top of their game. With custom triggers for poor, average, and good health scores we're able to create standardized and targeted touchpoints with all of our customers. With the ability to customize all of these tools, Totango is a great CRM tool that scales with you.
Pros
- Customizable campaigns to target specific user segments.
- Global and user created customer segments.
- Easy-to-read health metrics.
Cons
- Product usage and utilization SuccessBLOC
- Jira service desk connector
- Support to embed Totango user fields in campaigns.
- Increase in renewal rate and just in time renewal.
- Increase in touchpoints per customer.
- HubSpot CRM, Intercom and Zendesk
Totango is CRM centric and we can clearly see how it's built. We use Totango alongside Zendesk for support, but we still link everything to Totango. Hubspot on the other hand is more marketing and campaigns focused and we're able to achieve the same results on Totango. Totango's seamless integration with Salesforce creates a frictionless transition from pre-sales to post-sales teams.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes
Comments
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