Totango Review
February 24, 2021

Totango Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is currently being used in our Customer Success Department. We are using Totango to help us consolidate all of our customer data in one place. Totango helps us make sense of our data and organize actions we take with customer outreach.
  • Visualization of the data.
  • Ability to create custom customer segments.
  • The integration with zendesk is not robust, and would be helpful to have additional information that you can pull over.
  • The layout of the success blocs sometimes makes it difficult to solve problems that exist across multiple success blocs.
  • Currently you can not attach an asset to a success play. It would be helpful to do so.
  • Better Customer Retention.
  • Quicker planning of proactive outreach.
I think Totango is comparable to these other products. I felt like the integration with Salesforce was more efficient when using Gainsight compared to Totango.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

No

Would you buy Totango again?

Yes

Totango is a great tool for managing the post-sale process. Some parts of the set up and features are a bit over-complicated and fragmented to use.

Totango Feature Ratings

Product usage
6
Help desk / support tickets
8
NPS surveys
Not Rated
Customer profiles
5
Automated workflow
7
Internal collaboration
Not Rated
Customer health scoring
5
Customer segmentation
7
Customer health trends
7
Engagement analytics
7
Revenue forecasting
5
Dashboards
7
Role-based user permissions
8
API
6
Integration with Salesforce.com
6
Integration with Marketo
Not Rated