1. Home
  2. Customer Success Software
  3. Totango Reviews
  4. User Review of Totango
An easy pick!
February 27, 2021

An easy pick!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

It is used by the Customer Success team in our company.
  • See which accounts need to be re-engaged.
  • Overview of at-risk revenues.
  • See which sections of your app are least used.
  • Improve on user experience.
  • An easier on-boarding process.
  • A more intuitive reporting system.
  • Better customer retention.
  • Intercom
Totango is superior to Salesmachine in terms of robustness.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Totango works great for SaaS companies that have a monthly recurring revenue. If it were used for yearly deals it wouldn’t work as well.

Totango Feature Ratings

8.0
Product usage
8
Help desk / support tickets
Not Rated
6.5
NPS surveys
7
Customer profiles
8
Automated workflow
6
Internal collaboration
5
Customer health scoring
8
Customer segmentation
5
5.0
Customer health trends
5
Engagement analytics
5
Revenue forecasting
6
Dashboards
4
9.0
Role-based user permissions
9
3.7
API
5
Integration with Salesforce.com
3
Integration with Marketo
3

Using Totango

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Inconsistent
Cumbersome
Lots to learn
  • Segmenting.