Great CX value and straightforward software for the price
February 14, 2023
Great CX value and straightforward software for the price
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango to manage customer activity, health scores, and playbooks within our organization
- Automate health scoring based on a number of quantitative and qualitative inputs
- Guide customer success teams on SuccessPlays to standardize the customer experience
- Create dashboards on reporting and insights for clearer decision making
- Being able to send an NPS link directly instead of through an email campaign
- Logging updates on touchpoints often requires many more clicks than actually should be required
- The tasks and notifications are not as user friendly as other CRMs
- It has made customer renewals and utilization much simpler to understand in a centralized way
- With a focus on annual revenue from new sales and retained revenue, it has given clear insight into where to focus our time to hit that objective
- It has helped us put a low-touch customer success program into effect with SuccessPlays
Totango was much more affordable and more functional than Gainsight and CSB
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes