Tovuti Onboarding and Support Exceeds Expectations
Updated March 04, 2022

Tovuti Onboarding and Support Exceeds Expectations

Christine Simone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tovuti LMS

Our organization had been interested in the idea of implementing a learning management system for some time, but when the pandemic closed down our possibility of in-person events we turned to Tovuti. We were up and running in no time and have gotten very positive feedback from our users. We've even increased our ROI significantly over the in-person events we previously held.
  • Customer service.
  • Onboarding.
  • Features.
  • Academic vocabulary.
  • FANTASTIC ROI-- Not only cost of software, but time required to build, etc.
  • User-friendly access for end-user.
  • Allowed us to continue to operate during pandemic.
Our administrators who chose not to participate in their trainings have had to get some assistance from those of us who did engage with the up-front learning, meaning some elements aren't above and beyond intuitive in where the features are housed, but for those who learned from their staff it's been great.
The customer service has been beyond amazing. From our first conversation with Tovuti, they have been dedicated to helping us create exactly what we had envisioned. Their onboarding was four hour-long, one-on-one trainings where I was able to work directly with one of their employees on our course development. These meetings were recorded and sent for future reference, but also their customer service has resolved any and all minor questions I've had since within minutes! I am grateful for their product and its functionality, but the people are what set it above the rest.

Do you think Tovuti LMS delivers good value for the price?


Are you happy with Tovuti LMS's feature set?


Did Tovuti LMS live up to sales and marketing promises?


Did implementation of Tovuti LMS go as expected?


Would you buy Tovuti LMS again?


Tovuti is great to users who are new to LMS development and/or organizations where number of logins/accounts will fluctuate.

Tovuti LMS Feature Ratings

Course authoring
Course catalog or library
Not Rated
Learning content
Mobile friendly
Not Rated
Progress tracking & certifications
Compliance management
Not Rated
Learning administration
Learning reporting & analytics
Social learning

Using Tovuti LMS

2 - Content developer & membership coordinator
  • Virtual events
  • Asynchronous education
  • Archival of educational content
  • House archived content
  • Facilitate asynchronous trainings
  • Migrated large-scale, in-person events to online
With return to in-person events, we may utilize a large LMS less but it is yet to be seen.

Evaluating Tovuti LMS and Competitors

  • Price
  • Product Usability
We are a small nonprofit who was looking for something to allow us to migrate in-person events to online during COVID. The transparent pricing and welcoming sales team were key.
I don't know that I would make changes.

Tovuti LMS Implementation

The implementation had extremely wonderful support from Tovuti in the form of a series of one-on-one meetings to hear the clients needs and intended usage and then to set up the platform to meet those needs while demonstrating how to use it.

Tovuti LMS Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No, the standard support's communication is outstanding.
The onboarding support is outstanding! The four-part series allowed us to work one-on-one with Tovuti to set up the system to meet our needs.

Using Tovuti LMS

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Course content development
  • User uploads and permissions