Item: Trello
Rating: 8
Author: Daniel Morse

Overall Satisfaction with Trello

Use Cases and Deployment Scope

Trello is used by us to manage personal details, leads and in-progress stories. The group liveS in many different countries across the world, and work with a number of various sources for stories related to mental health within academia. Trello allows us to establish a central online area where we can all contribute to, provide information about ourselves for stories to be assigned based on skills and background etc, and also to manage the workload and delegate tasks in real time.

Pros and Cons

Pros

Several distinct areas or sections can be implemented to segregate different zones or work areas.
Real time updating of information and user-restricted access to each zone.
Easy to collaborate on different stories and sections, and easy user management.

Cons

It isn't a particularly aesthetically pleasing design. It is boring but practical, but you can personalise more with a premium account.
It can be difficult to manage several areas within Trello at any one time, and there is no possibility of hiding areas that you aren't working on at any one time, so everything is visible all of the time. It can be clumpy.
Notifications of new additions to areas or new content would be useful rather than relying on people visiting to see changes.

Return on Investment

Ease of user management.
Ease of project management and content within areas of the projects.
Being able to monitor progress for stories and projects without needing to disturb users.
Excellent service and platform for our needs and within budget!

Alternatives Considered

I was introduced to Trello by a colleague and it was implemented immediately. As the group has grown, we have utilised the many useful features of the platform in order to manage projects, areas, stores and much more. It has been really flexible and met all of our needs, and so although we haven't evaluated other similar platforms, we have no need to try for now!

Likelihood to Recommend

It is excellent for multiple groups or users with multiple activities at any one time, or for a single user wanting to have several project sections going on at any one time. It enables the user to keep things separate but all contained within a single portal, but it can become quite cumbersome relatively quickly.
The bigger the organisation, the more consideration needs to be given to how exactly Trello is used to give the users the best experience, or even if multiple instances of the platform is necessary.

Trello Feature Ratings

Using Trello

Users and Roles

9 - All areas of the business; lead management, segment management and editors. The software allows a vast range of staff to engage and use the platform effectively.

Support Headcount Required

2 - Basic IT skills, and people management. Persistence is important as it can be a little difficult to manage as the platform and content grows in complexity.

Business Processes Supported

User management
Project management
Real time tracking of content progress

Likelihood to Renew

It does everything we need it to do to manage users and content as it progresses, but could do with more improvements too such as notifications or remote notifications. We have no reason to move for now!

Using Trello

Usability

It is simple to use to begin with, and very scalable but could do with some design improvements and additional features to make it the user friendly and usable level it could be potentially

Usability Pros and Cons

Pros	Cons
Like to use Well integrated Consistent Feel confident using Familiar	Unnecessarily complex Requires technical support Slow to learn Cumbersome

Easy Tasks

Adding and editing of content
Project management

Difficult Tasks

The scale of the number of areas you can have in any one screen - no possibility of reducing visible areas to make it look sleeker

Mobile Interface Availability and Impressions

Yes, but I don't use it

Comments

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