Item: Trello
Rating: 10
Author: Richard Rout

Use Cases and Deployment Scope

We use Trello across the company and the engineering department to organize and plan our development work. It's the center of our sprint planning and our scrum/agile meetings. It's simple, easy to use and really doesn't do much - but that's just perfect. It's not opinionated and allows us to use it how we want to.

Pros and Cons

Simple drag and drop interface
Lets you plan projects just as you would post-its on a wall
Provides a few productivity addon tools.

Could provide a few more integrations
Priced tier is a bit expensive

Return on Investment

It' free tier is amazing and does everything most teams need
Easy to use, simple for teams to pick up
Great agile tool

Usability

It's one of the simplest interfaces. You make lanes on a board, and add cards. You can drag cards around and edit those cards. It's modeled after sticking post-it's on a wall or board. But it gives you so much more than that.
Management is pretty manual, but you just drag and drop cards around, and tweak whatever you need to.

Support Rating

Their support isn't a super strong point - but there also isn't need for support. I've never had a problem or request from Trello that I've ever had to contact them about. I've never wished it did more, because it does exactly what it needs to. If it tried to do more it would risk becoming too bloated.

Alternatives Considered

JIRA Software

Trello solves an entirely different problem. It provides tools to plan and manage projects, but it provides purely agile tools. It's a simple solution to a simple problem. By requiring a little bit of manual process for everything, it makes everything very flexible and simple for any team to use.

Likelihood to Recommend

Trello is amazing at doing exactly what it needs to. It's well suited for simple project flows where there aren't strict rules around how everything has to work. If you're an agile company, and trust in people over process, Trello will be perfect.
However if you're a larger company and require reports and more structure, etc, then something more heavy weight like JIRA would be better suited.

Trello - simple, smart and agile!

Overall Satisfaction with Trello