Item: Trello
Rating: 8
Author: Verified User

Overall Satisfaction with Trello

Use Cases and Deployment Scope

Our team mainly uses Trello for greater efficiency in our personal productivity. We had originally used it as a team-wide checklist for onboarding purposes, but we realized that having the onboarding experience spread between two different tools (Miro and Trello) was more difficult to manage and did not create the most streamlined onboarding workflow or experience for the manager or the new hire. Thus, we no longer use Trello for that purpose and now just use it individually for our personal workflows.

Pros and Cons

Pros

Process flow visibility
keeping information from multiple sources in one place
Checklist organization

Cons

Long task lists in a given column can be difficult to manage; cards at the bottom of a list can get easily forgotten
For long lists in a given column, getting reminders would be helpful - I was never able to get Trello to send me reminders, which made the tool cumbersome (and less valuable) when there were many cards to keep track of.
My manager would often tag me on a given card in his Trello board, and I would receive an email notification that he had done so; but the email notification never stated what the card was (title or details), so I never knew what I was being tagged on. This made the email notifications absolutely unhelpful.

Return on Investment

Increased productivity by at least two hours per week

Usability

I give it this rating because, while it does task management very well, I've found that there are usually task management features/tools built into the other tools that I have used more and more since 2020 when our team became fully remote, and the ease of staying within the workflows of those tools is why I've used Trello less and less over the last 5 years.

Alternatives Considered

Salesforce CRM Analytics, Miro and Microsoft Teams

I don't feel that Trello stacks up to these other tools as well. I used to use Trello much more in the past and, over the last 5 years, have consistently used it less and less because it is easier to stay within the workflow of the tools I listed above.

Key Insights

Do you think Trello delivers good value for the price?

Yes

Are you happy with Trello's feature set?

Yes

Did Trello live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Trello go as expected?

I wasn't involved with the implementation phase

Would you buy Trello again?

Other Software Used

Miro, Microsoft Teams, Salesforce CRM Analytics

Likelihood to Recommend

Trello can be especially useful for project management purposes where an individual needs to keep track of multiple moving pieces within a single (or multiple) projects at once. When additional individuals are collaborating on a given project, I find that the usefulness and value of Trello decreases. I believe this is because when multiple individuals are collaborating, they are usually doing so in ANOTHER tool (e.g. Miro, MS Teams, etc.) and those tools usually have some type of Kanban tool built into them, and it's usually easier to use those kanban tools to stay within the same workflow than working between multiple tools (e.g. MS Teams + Trello, Miro+Trello). In my first example of our onboarding experience, we ended up using the kanban widget that exists within the Miro board instead of spreading the onboarding experience across Miro and Trello.

Trello Feature Ratings

Comments

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Trello - decent for task management