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Cision Communications Cloud might be right
July 22, 2016

Cision Communications Cloud might be right

David McCarty | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

TrendKite

Overall Satisfaction with Cision Communications Cloud

Cision Communications Cloud (TrendKite)* is being used for:

  • Competitive intelligence, issues management and response.
  • Impact of PR programming.
  • Early detection of trends and negative events.

*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
  • Broad media datadase
  • Ease of use
  • Customer success teams
  • Customize media reports by date, by top content, and other user-specified parameters
  • Smartphone app
  • In-house training on client business needs
Better customer service, focused just on media monitoring
Cision Communications Cloud is well suited to long term monitoring. It is not so well suited to catch and alert clients on breaking news.

Transition from TrendKite to Cision Communications Cloud

  • Quick response to my inquiries
  • Good outcomes when I've asked for changes or assistance with a search algorithm

Using Cision Communications Cloud

Lack of ability to truly customize media reports