Cision Communications Cloud: Almost There
Updated March 28, 2020

Cision Communications Cloud: Almost There

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

TrendKite

Overall Satisfaction with Cision Communications Cloud

We use it across the whole organization to conduct daily scans of client and competitor news, as well as to conduct monthly and quarterly coverage and share voice reports.
*[ This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]

Pros

  • Ease of use: easy to tag articles, build reports and comparisons
  • Customer service is always ready to help with anything.
  • Helps automate a very manual process.

Cons

  • The quality of the automated and developer implemented article filters: too many unwanted articles get through. Takes too long to make the articles pulled and the reports accurate. Eliminates the time savings pretty quickly.
  • Difficulty in self-building new searches.
TrendKite is better in everything other than the media contact database.
It is very good at automating a very manual process and generating newsletters and reports. It has made these tasks easier. Where the product fails is at the accuracy of the articles it pulls. Too many articles that aren't accurate to the search parameters or that get by the filters. For example, when a filter is set for English only, it's incredibly frustrating to have to delete several foreign language articles from your feed and reports.

Transition from TrendKite to Cision Communications Cloud

Support is excellent and always available to help.

Comments

  • Emily Engle | TrustRadius Reviewer
    Emily Engle
    (Vendor Representative) commented 5 years ago
    Thanks for leaving an honest review! TrendKite was acquired by Cision in January and we will continue leveraging the strengths of both organization to create the best solution for you. We are always working to improve our accuracy so we can make your work easier.

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