Fast to set up, but terrible website
August 05, 2016

Fast to set up, but terrible website

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Modules Used

  • Hire

Overall Satisfaction with TriNet

TriNet is being used by our whole US organization to manage payroll, benefits, vacation time, and compliance. We have a small US presence, with currently only 4 US employees. We're a startup and our time is extremely valuable, TriNet let's us focus on running the business and minimizes our work related to payroll, etc. Especially important is that it handles compliance, each of our employees works from a different state and we have neither the time nor resources to manage the various nuances to state compliance.

Pros

  • TriNet takes care of everything related to benefits
  • TriNet's customer services team is prompt and courteous
  • TriNet handles all federal and state compliance issues and notifies us when there is something to address beyond their capabilities.

Cons

  • The HRPassport website is terrible, it's confusing, hard to use, and poorly designed.
  • Costs feel opaque and it's unclear if TriNet is competitive on cost, if another provider had the same features for a lower price we would switch to them.
  • The website is really really bad, it needs to be redesigned to compete with modern websites.
  • Negative we were never able to add an external accountant to view our TriNet data, not sure why or what happened
  • Positive compliance, multi-state
  • Positive benefit management
Have not compared
When customer services and quickly getting a solution up and running are essential use TriNet, it took us maybe a day to go from nothing to a full HR suite, that was great. A lot of new competitors have entered the market, so it is hard to say if the previous holds relative to current competitors.

TriNet Feature Ratings

10.0
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.3
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
2.3
Report builder
5
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
6.0
New hire portal
6
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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