TriNet

Organizations that are small and don't have an existing HR team make TriNet a perfect fit. Employees can speak/chat/email TriNet for direct support. HR leaders with limited resources can be assured all of the corporation's needs around tax withholdings, work comp, wage garnishments and immigration assistance are met and in place reducing company overhead for specialty areas. Having a flat rate associated to cover costs simplifies the accounting process.

They are well suited for larger firms that have people working within their accounting and HR department. Working with a small business, like ours, they lacked the attention we need along with being price-sensitive to that. We kind of felt like second-class situations as our tenure increased with them, hence the switch to Just Works 2 months ago.

Payroll, benefits management, and HR advisory for small-medium size companies. doesn't give support or charges for support in various legal HR-related issues.

We recently launched our first family-leave policy. TriNet was instrumental in helping navigate the complexities of this kind of policy and ensuring we had it accurately captured on paper.

I love that TriNet provides benefits and payroll services. It freed up a lot of my time in having to deal with benefits questions that I may not necessarily be able to answer and various states' different payroll taxation.

Maybe if you are really small, but even then it is concerning as they will make it difficult to exit, so you may be stuck with them for well past when the value scale tips in the other direction.

TriNet is well suited for HR guidance, employee training, and payroll support.

TriNet is useful for small businesses who only have minimal HR, Payroll + Benefit Administration at top of mind. Anything more, and TriNet will fall considerably short of its competitors. A dynamic HRIS with higher functionality around Performance Management, Reporting, Onboarding, Engagement, Org Charting, Employee Directory, etc. is always on my mind as a People leader and administrator. We've had to invest in many non-integrated supplemental technologies in order to fill the gaps that TriNet leaves, and have struggled with their Customer Support model as well.

TriNet is a good fit for companies that want everything on one platform - payroll, benefits administration, employee information, 401K, onboarding, etc. The pricing model supports comprehensive benefits at a competitive price. TriNet provides updates on labor laws and state legislation through their Connect Weekly newsletter.

I would say TriNet is well suited for smaller companies who want to outsource all of their HR needs under one umbrella and provide their employees with greater benefit options than they would have otherwise. If a company were large enough to have an HR representative, then I don't think it would make sense to also pay for TriNet's services. I'm in the Admin field, but I'm not an HR expert and TriNet has been incredibly patient with all my questions. They've always given me the information I needed to succeed.

TriNet worked best for me whenever I needed to quickly access HR docs for personal and financial use. The site was user-friendly and I rarely ran into glitches. The best part is that it seems to be 100% safe and secured for storing personal information. I only wished that all of the company and employee-related programs were in one place such as Rippling. I would have preferred my 401k access in TriNet as well.

I don't believe Trinet is well suited for anyone. The non-personal service they are now providing is terrible. They just pass you around to one rep or dept after another with no resolution to problems.

I have worked in tech for almost a decade and in my opinion, TriNet is the worst HR software I've used. I've had to connect with their support chat on 4 instances in my first 2 months of employment. One of these instances was handled professionally and to my satisfaction. The other 3 left me frustrated. Currency conversion should not be an issue for expense reimbursement. Activating benefits should not be an issue. The modal for leaving feedback on how a customer support chat went does not work in my experience, so instead of being able to give feedback that can be actioned, I feel like users need to resort to leaving negative reviews to get attention brought to an issue.

Perfect for small businesses who don't want to hire HR functionality perfect for remote work environment not great for large companies.

Again, TriNet does a really good job of providing health benefits at a very competitive price. This is the major point that keeps us with TriNet. Running Payroll is fast and efficient. I have very few complaints about anything with TriNet. I also like the TIme Off Tracking feature, but I still need to chase the employees to get their vacation and time-off requests into the system.

Based in Australia, TriNet has been a source of support in terms of compliances. So they have been able to answer questions when they arise.

TriNet is well suited for a small company that doesn't have the HR bandwidth nor the ability to offer competitive benefits.

TriNet has adopted a less personalized service model, which is something I would like to see change. I rarely speak to the same person twice. My calls are usually answered by someone in the Reno, Nevada call center. To me, it would make more sense to speak to a representative who is in the same state and can answer state-specific questions. I do have to admit that there are times when I get an answer more quickly because I can call in and usually get someone on the phone within a few minutes; however, I wish it were more personal. Maybe a particular team could be assigned to a certain number of clients. That way, we have the possibility of speaking to the same person and developing a relationship with that representative.

They have built trust with clients on their ability to process, report, file and comply with all payroll and tax related regulations. They have been doing so over the years. However, they need to provide an overall suite of services covering complete payroll and tax be it, Country, Regulatory, federal, state, City local, etc.
This was the understanding while signing up. We even had a representative allocated to us for all our queries and received updates and advice as and when there are changes pertaining to payroll or tax laws.
However, there have been misses at their end and they take no accountability for this. The client is expected to be aware of payroll and tax requirements.

TriNet was exceptionally good at onboarding and the team was friendly and extremely competent. Their systems for routine tasks are easy to use and efficient. The renewal was extremely efficient. However, they are slow and unresponsive to tasks outside the norm. They need repeated reminding and it doesn't appear that they know who should be responsible for the reply.

Our company remains with TriNet because we feel they are well suited to meet our needs as we continue to grow from 50 employees to 200 over the past few years. One concern recently is that we have a different Benefit contact person working with us on annual renewals where they are not familiar with our history, process, or account and it is cumbersome to start with someone new each time.

I can't think of where it is less appropriate. If you have a business and want to have a company handle payroll, hr, and benefits then they are absolutely an amazing partner in all of that. Especially as a smaller seed round startup, we save time and money not having to hire two or three people to manage this all in-house. I cannot say enough positive things about them.

The team assigned to us is amazing.

TriNet meet our needs when we started the business and were small and has continued to meet our needs as we have grown.