TriNet Reviews

I have recommended TriNet to multiple colleagues over the past 2+ years. I have been tasked with assisting a new implementation for one of my previous clients within the coming months. I potentially have another prospect within 6-12 months as well. The workload it can remove from your daily/weekly task list is likely much higher than most companies (that handle their payroll and benefits in-house) would expect. The referral they offer is also quite a nice bonus.

I guess it really depends on the type of business the person works for, but I would highly recommend TriNet for smaller firms like ours, as they have much more competitive pricing compared to other big PEO names and a great selection of benefits. Also, we like that those we correspond with at TriNet are familiar with our line of work.

We are very happy with all the services we have with TriNet\. We get calls all the time to change but we feel really comfortable with our benefits and those who assist us.

I have never had an issue with TriNet. Everyone from that company is really helpful and knowledgeable. My team specifically is amazing. Let TriNet handle human resources and payroll for you, you will not regret it.

It is a one-stop source for all HR needs. We do not have a trained HR person in-house but know we can count on TriNet for all personnel issues, benefits, and retirement, transparency, and reporting. In addition, it is helpful to know that TriNet keeps us in compliance with state filings and regulatory requirements with little help from us.

It is a must for a small start up. Insurance, payroll, keeping track of everything is absolutely wonderful.

TriNet is suitable when a Company, like us, has a unit in the U.S. but no HR person there.

TriNet, has mostly good representation and assistance but occasionally it can be less than desired.

I am very happy with what they provide for me. I understand that the offering is more encompassing and as I grow my business, I look forward to increasing usage of other human resource functions that are provided. I recommended TriNet to some family members and friends.

1. Managed growth of medical insurance costs (cost-control)
2. Easy to use payroll system
3. High levels of customer service

If a company is not set up to perform payroll and HR they may consider TriNet. TriNet is very disorganized and costly so a small company starting out would benefit. A manual assembly manufacturer, with a staff of Spanish speakers who are not computer savvy, get the short end of the stick.

TriNet fits well with a variety of industries. Payroll expertise can be extremely beneficial when a company has a variety of payroll classifications and/or a larger number of employees. From a liability perspective, there would certainly be some industries that TriNet, or any PEO, would most likely not want to contract, but a healthy mix of work comp codes is a positive. The relationship between TriNet and the client company works best when the client company is engaged and recognizes the expertise afforded to them.

Overall efficiency of processing payroll and reporting. As stated, the termination process is too long. The time to be able to terminate an employee is way too long and the system to do it is not very clear.

We have used TriNet for almost 15 years and we have grown with them. They keep the benefits pricing down so our employees have better choices to pick from.

TriNet is suited to those medium-sized companies that want a full-service payroll and human resource provider.
The price point may be an issue for some smaller companies that are doing without and will continue to do without.

TriNet is well suited for a company that has reached a certain size where HR expertise and resources are needed, but has *not* yet reached a size where building its own HR department is feasible. After we reviewed several PEOs carefully, TriNet stood out as the best-combined HR and benefits management solution, especially for a company like ours with employees in multiple states. It is a bit more expensive than some other PEOs, so some small companies would not be able to afford TriNet.

TriNet is good if you're a smaller company and need help with staying compliant, especially if you have offices all over the world. If you have a big company, maybe their services won't be as useful. I believe that certain services offered by TriNet, such as help with remaining compliant, wouldn't be useful if you have an in-house law department or someone that specializes in the legalities surrounding employment.

The best scenarios for TriNet would be small companies with HR leadership that is not aware of what a robust PEO should be providing, seamlessly.

Overall, TriNet is a good product for benefits and payroll, but not all the best when non-normal issues arise. The benefits are great if you're doing normal day to day business--you're all set. But when complicated matters come up, we have not been very happy with their lack of attention to detail and me having to constantly ask follow-up questions to get answers.

TriNet was great when we started out with them 6 years ago. Our HR support was awesome, they solved the issues we had with payroll and benefits administration, and we had a great relationship. Now, we have a good relationship with our Account Manager which has really been part of the reason we've stayed with TriNet, but also we were seeing a decline in the quality of HR support. (This does not include our CURRENT HR Support, Whitney.) The main issue we have with TriNet at this point is the significant increases we are seeing to benefits two years in a row that are based on TriNet's internal "tier system" that is in place. That increase on top of increased administration costs starts to be too much for a smaller business that is essentially a start-up. So, long story short, if a colleague were to ask me if I recommend TriNet, I would say yes, but only if they have a really strong HR Team internally and as long as they recognize that they would have big plan rate increases year over year. (This is especially true for companies with smaller employee populations.)

We use TriNet for our entire team of 15-20 for all of our HR functions. I think they handle payroll well (although it is not always intuitive, it takes some initial training) and benefits. Their reporting functionality has improved greatly and they've done a good job anticipating the needs of their customer base by being proactive in creating reports for the PPP loan program.

TriNet is well suited to handle payroll issues and benefits. It may be less appropriate to deal with immigration issues.

TriNet was highly rated online and, as a publicly-traded company, seemed to have the bona fides that we were searching for. Unfortunately, there has not been one element of this firm that has been worth the very high premium that we pay for services.

As a small government contractor, we were searching for a firm that could take the many hours we spent handling these issues off of our owners' plate. However, even though we pay a fee that is equivalent to a full time employee, we are still handling payroll integrations, healthcare signups and payments, FSA, 401K signups and withholds and so many other things. In fact, between all of the TriNet errors, employee complaints/questions, and still having to manage all of these programs that we pay TriNet to manage, we actually spend more time now than before handling HR issues. And if that is not bad enough, the customer service is horrible. I WOULD NEVER RECOMMEND THIS COMPANY.

TriNet is a big help to us when it comes to payroll, PTO tracking, and HR support. TriNet could definitely improve when it comes to benefits management. The site for choosing your plan options if you have an eligible life status change is not easy to use and I cannot confidently select the best benefits options with the lack of functionality and information provided on the benefits site.

TriNet is great for a small company with little time or desire to handle the administrative tasks related to payroll and benefits enrollment. Larger companies may find it cost-effective to self-manage the benefits, but I am not sure where the breakpoint is.