TriNet Assessment
April 14, 2017

TriNet Assessment

Jon Dauphiné | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

My rep is always willing to help, knows her stuff, is usually available, and is super responsive. I feel this is a critical element of the service we have purchased, and she doesn't disappoint!
TriNet is used as our outsourced HR and benefits function. We are a small organization so outsourcing payroll, vacation tracking, certain HR duties, etc., makes very good sense for us and is the most efficient option.

Pros

  • Our rep, Jesy Torres, is great. Very responsive and always willing to jump in the platform to walk me through various transactions. Very diligent and courteous at all times, and very knowledgeable.
  • TriNet's ability to offer/manage health benefits is critical as we are a small organization that doesn't have the bandwidth to do this. The offerings seem very comprehensive. Recently a TriNet rep spend an hour on the phone with one of my staff to help her pick the right plan.
  • The payroll processing is accurate and timely.

Cons

  • The PTO has to be manually moved onto the timesheets. I feel that this should be automatic once the PTO is approved.
  • Once I get an "approve PTO" email request, I have to sign in to approve. I wish this could be streamlined.
  • Certain features on the platform are not intuitive or break down. For example, recently one of my employees simply disappeared off the org chart and I had to re"claim" her, which took time and some back and forth with TriNet reps.
  • Positive impact by removing HR function burden
  • Positive impact via turn-key benefits solutions, esp health insurance
  • Staff seem happy with onboarding process
TriNet is much more technologically advanced and user friendly than our former PEO, plus TriNet offers health benefits.
It's great for a small organization -- it's a plug and play solution with a fairly user-friendly interface and great human support.

TriNet Feature Ratings

9.0
Employee demographic data
10
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
7.0
Approval workflow
5
Balance details
8
Annual carry-forward and encashment
8
9.0
View and generate pay and benefit information
10
Update personal information
9
View job history
Not Rated
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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