Item: TriNet
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

TriNet is used across the entire company. Each individual employee uses TriNet to onboard with the company (provide tax documents, employee details, and employment verification, etc.), view their paychecks, adjust their withholding, enroll in and manage their benefits (medical, vision, and dental insurance; retirement savings; commuter benefits; FSA; etc.). The dashboard allows us to see an overview of all active benefits and payments at a glance.

Pros and Cons

The interface is really clean and friendly. I especially like the dashboard, which focuses on paycheck details (that's what I usually visit TriNet to see). There's no clutter, the sidebar can be easily expanded or collapsed, and overall everything is simple to navigate.
I'm a fan of the way paychecks are formatted. The text is large and readable, everything is organized into neat boxes, and it's very easy to skim through all the income and see the final number below. Plus, TriNet displays pie and bar chart graphics to help you visualize your pay details and history.
I've now used TriNet across two companies. I love that I can still use the same login. There's a dropdown menu at the top that makes it easy to switch between companies and see all my information from my previous job.

The open enrollment interface (signing up for benefits) doesn't feel as clean and modern as the regular TriNet dashboard. It's a little harder to read and navigate, and didn't always work great on every browser. Luckily, open enrollment only happens once a year.
There doesn't seem to be a way for me to customize what appears in my dashboard. The most important thing to me (paycheck dates) is there, so that's great, but I would love to add things like retirement savings and benefits if possible.
I find the tax withholding section to be a little confusing. I do some limited freelance work on the side and would like to temporarily adjust my tax withholding here to cover my self-employment taxes. However, I wasn't quite sure how to go about this on TriNet.

Support Rating

I don't have much experience with TriNet's customer service and support (which says something good about the usability of the platform!), but they have always been polite. Initially I had some problems with open enrollment, which my manager was able to settle with TriNet. The regular emails, notifications, and reminders I get from TriNet are good. They're easy to read, informative, and helpful.

Usability

I find TriNet very easy to use. The dashboard is really clean -- there's a lot of white space. Information is organized in a logical way, and navigation feels intuitive. I have occasionally ran into issues where open enrollment wouldn't work properly on Chrome, but switching to Safari resolved the problems.

Return on Investment

TriNet allows employees to access their own information and help themselves, reducing the amount of time and energy our HR department has to spend on paychecks and benefits.
TriNet helped simplify and streamline the onboarding process. It was very easy to provide my tax documents, employee details, and employee verification.
The TriNet marketplace offers employees additional benefits beyond the company's (e.g., discounts on movie tickets), which increases employee happiness.

Likelihood to Recommend

I've now used TriNet at a very small company and a more medium sized company, and TriNet has been a good fit for both. My current company really only uses TriNet for onboarding, paychecks and benefits -- I never use the "Performance and Learning," "People," and "Company" tabs because we have other platforms for this content. However, I think a smaller company with fewer needs and a desire to consolidate its software could use TriNet more robustly than we do.

Simple, friendly HR software

Overall Satisfaction with TriNet