The TriNet Facade
March 18, 2021
The TriNet Facade
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
Our organization uses TriNet to administer our employee benefits - including health insurance, dental, vision, life, STD, LTD. We also utilize TriNet for HR administration (including recruiting and hiring) and Payroll administration. TriNet sources our worker's compensation insurance. We initially went to TriNet because we felt they had access to better, more affordable healthcare. We were also looking for one tool to handle everything. Their tool also handles expense reports/reimbursements.
- Robust, user-friendly tool
- Hidden Fees - Not Transparent (Fees in Unemployment Insurance, Worker's Comp, Medical Ins. The ADMIN Fee is not their only source of fees.
- Halted the dedicated account manager; now ALL issues are directed to a Group email called Connect 360 with no SLA for turnaround time. Customer service does not exist.
- Initial savings in Health Care costs were erased in years 2 and 3 by enormous increases that were not supposed to happen. Although not "promised", they said it never happens, yet we had double digit increases each year. Once you're part to TriNet, you're still treated as an individual company, not as "TriNet" except for things like unemployment. We had 0 Unemployment claims; yet we had to pay the significant Unemployment Insurance rates of TriNet because other entities lost employees due. So, we didn't get the benefits of lowering our health insurance (possibly) due to all the other companies, but we got the downside of their employment losses. Seems unreasonable.
They've provided support emails and direction. IT's been fine.