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Top Notch Customer Service - PEO/Payroll/HR
March 28, 2023

Top Notch Customer Service - PEO/Payroll/HR

Scott Piotti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is used as our PEO for Payroll and Human Resources administration.
  • Top notice customer service!
  • Efficient with solving open issues!
  • Constant professionalism and courteousness!
  • Report writer and canned reports.
As previously mentioned, the TriNet team is top notch when it comes to customer service, attentiveness, and overall knowledge of their processes, systems, and industry standards.
Generally speaking, their system us user friendly.
  • TriNet has made Payroll & Human Resource management an efficient process which in turn saves time and money!
TriNet has supported us with patience, knowledge, and expertise with staying on top of protocols, alerts, industry practices, and guidance as it relates to the pandemic and translates to our personnel needs.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

As previously mentioned, TriNet has proved to be top notch when it comes to customer service, platform, and overall experience. TriNet doesn't treat their clients like just another client but rather a partner. There is always a team of highly qualified individuals at the ready to assist us in whatever challengers, obstacles or endeavors we encounter. I, without hesitation, recommend TriNet!

TriNet Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
8.5
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated