If you want the truth, whole truth, and nothing but the truth.
June 15, 2021

If you want the truth, whole truth, and nothing but the truth.

Ashia Ackov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TrustRadius for Buyers

I use TrustRadius for a great majority of my purchase decisions with our business. The particular one I am referring to was a good Photoshop alternative. I wanted to read real reviews and came across TrustRadius. Not only did it provide what I was looking for, it gave a recommendation which was excellent. I did end up buying, based on what I found here.
  • Real Reviews from real users! You can sign up for free and you know the accounts are real because you need to verify.
  • Recommended Alternatives.
  • Prices are transparent.
  • I don't have any real cons, TrustRadius covers all things we want in a good review.
  • Nothing negative about this site and I have been a member for years.
This site is ALWAYS transparent about pricing whether the vendors are or not. The reviewers will let you know what you can expect to pay for the product. That is very helpful when making purchasing decisions for your company. For Instance, When I said I was looking for a Photoshop alternative, I came here. I found a similar product, based on reviews, Affinity, that works exactly the same. I brought the product flat out with no monthly subscriptions solely based on the reviews I found here. So if I find that a vendor isn't transparent about pricing, I don't consider looking into it further.
I have only used Capterra as well in the past and I don't remember much, but I think they also have price comparisons with their reviews and that is why my company uses review sites. TrustRadius and Capterra are pretty similar. Both are helpful if we want to know facts, How much does it cost? How does this product work? Any Cons associated with the way it functions or customer service complaints? That's something we would want to know, and sites like TrustRadius evens out the competition for me with the user verification.
Well, I don't always buy a product with the highest score, but I do buy products based on good scores. I mean we all want a high-rating product because it is something we are investing in. But if the purchase decision is not a good fit for your company, you will probably get the next best thing. For instance, we wanted software for product management. There are tons of options to choose from, but we wanted something we could afford over a 5-star rating. So we ended up getting a product with a 4-star rating that lacked a few features but still works just fine.
Customer Service! If a good product has bad customer service, it is an automatic turnoff. There is a very popular brand (which I won't mention any names) that has horrible customer service when it comes to solving users' issues. I mean it can take weeks to reach a real person through email and there are no 800 numbers to reach the company.

If a product doesn't have excellent customer service, it's a no for me. So a challenge for me is finding honest reviews based on experience. That is why I come here for a dose of reality.
As I mentioned before, TrustRasius is more than a review, it is an honest detailed explanation about the product uses, features, and alternatives. That is something that is rare. Sure you can go on Social Media and find comments about a product, but a good percentage of those are created by Bots. That is why I appreciate coming here for refreshing honest opinions.