Use this one simple trick before buying any product (spoiler: it's use Trust Radius)
November 25, 2021

Use this one simple trick before buying any product (spoiler: it's use Trust Radius)

James Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Buyers, Basecamp, Trello. There were a few free options, but none were taken very seriously. Our developers use Pivotal Cheryl.
Our organization was in desperate need of project tracking software for interdepartmental communication. The development team was out of sync with marketing and business development. Three people were involved in the project. We took three weeks to make our final decision.
  • The reviews seem more candid
  • The reviews are multidimensional
  • I feel as though the people reviewing products here have actually used the products
  • An annual blog showing the best reviewed products would be a great read.
  • I would appreciate some sort of metric showing how quickly companies respond to bugs in their software. For example - "My company had _____ issue, we contacted support, and the issue was resolved in 3 hours." If you had 100 such data points, then you could display an average time to resolution.
  • G2
  • TrustRadius
TrustRadius feels the most focused on my end goal, which is finding out if a product matches its marketing.

G2 feels more intrusive, and somehow like they are trying to prove how good they are. Not that I have much more than a feeling to make that statement, but it is my feeling.
I use reviews from people who perform my job function and who work for companies approximately the size of my own. The most helpful reviews show how good/bad habits can make or break a product. Feature ratings do not help much. Product videos and integration lists can be a huge help when figuring out if a product will be overly complex to integrate into my organization.
Of all of the review sites on the Internet, I feel like TrustRadius is the most candid and honest. The reviewers are required to write in greater detail than a simple opinion, which allows me to actually understand the usability of certain products. TrustRadius is not click-baity, not dominating my inbox, nor is it trying to be more than it is. I truly appreciate that it remains a resource for reviews and nothing much more than that. It's like a really good hammer; it does one thing extremely well.