Overall Satisfaction with TrustRadius for Buyers
My most recent buying project was working with our marketing team to implement a new ppm tool. There were 6 of us involved to various degrees and the research process took about 6-7 months in order to start the purchasing and implementation process which took another 7-8 months. We needed it to replace unsupported older technology.
- User friendly
- Real reviews
- Large database of applications and technology
- Not every product is listed
- TrustRadius
I typically only use Trust Radius as a review site tool and supplement with my existing professional network. I don’t think using more than one review site is necessary but it is useful to go to get different kinds of feedback such as other professionals you personally know or references provided by a vendor.
Not applicable.
I think it’s important to get custom demos from the vendors if possible because you have the opportunity to walk through your specific use cases. This has helped our organization significantly, but reading reviews and feature ratings after these demos has helped us determine which products deliver on their sales pitch and which don’t.