TrustRadius - They unlock the value of the customer experience
August 11, 2017
TrustRadius - They unlock the value of the customer experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Vendors
- Review Acceleration Program
- TrustQuotes Library
The program allowed us to quickly and easily aggregate reviews from our customer base. I believe the largest problem these offerings solved was bandwidth...being able to offload these campaigns and programs was very helpful and our team was able to continue working on corporate initiatives.
- The campaigns were easily and expertly managed
- The communication cadence was exceptional
- The recommendations on how to incorporate reviews into various sales and marketing initiatives, along with how to create additional value, were great
- More comprehensive reporting would be helpful
- Increase brand awareness
- Manage brand reputation
- Scale customer proof through reviews
- Third-party validation of marketing claims
- Identify candidates for case studies & advocacy
- Gather product insights
- Identify & address customer issues
TrustRadius has allowed us to gather objective and authenticated reviews of our products. It's allowed us to address customer and product questions, as well as facilitated our sales teams to leverage reviews for emails and outreach.
We haven't used any others.
We have received great responses from our customers, using custom questions was a big part in being able to get this data. Being able to ask questions specific to our industry and products were a huge advantage to collecting the best information.
TrustRadius has provided my organization the ability to engage with our customers in a different way, assess any needs and provide specific feedback. All of this with minimal impact to our staff, TrustRadius served as an extension of our team in the important task of customer feedback.