TrustRadius Has Data for Days!
Rachel Smith | TrustRadius Reviewer
January 24, 2020

TrustRadius Has Data for Days!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TrustRadius for Vendors

We use TrustRadius (TR) to manage our peer review program. It feeds data into our competitive intelligence and intent teams, as well as content into our Voice of Customer and content teams. We leverage it to improve our presence on TrustRadius sites that we manage and feed the reviewers that opt-in to the reference program into our customer advocacy program as well. Review stats are ones that we review quarterly as see as a direct reflection of what customers think of our products.
  • My CSM is amazing!
  • The data is a bottomless well of resources and insights.
  • I'd love to see more traffic on the actual TrustRadius pages.
  • The content offerings seems undeveloped.
  • The widgets increased trial downloads of our products by 20%.
  • We used the TrustRadius Leader badge on a billboard (syndicated content).
It drives reviews that are very custom to the products we offer. The custom questions options allow us to not only ask specific questions but to also use our own messaging and language in the questions, which gives customers more consistency across their engagement with us.
We have been able to gather quotes that are great for tagging in widgets from custom questions. As stated earlier, it also allows us to control the language and prompts to our customers that are very specific to our messaging and language.
We also invest in a direct competitor of TrustRadius, G2. Both have their own strengths and weaknesses and both know what they bring to the table. TrustRadius, in specific, has data for days and that's what we utilize most from them.
TrustRadius is well suited for large companies that are trying to manage and track the reviews that are being written about their products.

It's not as well suited for those that don't have the budget to invest in all the offerings. It may end up not allowing them to hit goals and still be spending money anyways.