Twilio Review
August 04, 2025
Twilio Review
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Programmable Chat
- Authy
Overall Satisfaction with Twilio
eCommerce order fulfillment requires chat with customers to understand what they need. Twilio's conversations is an excellent choice for this purpose.
Real time communication is key to achieve customer satisfaction. Because the customer needs to be listened to at real time so that their choices are respected and we provide options for them.
Real time communication is key to achieve customer satisfaction. Because the customer needs to be listened to at real time so that their choices are respected and we provide options for them.
Pros
- Integration
- Support
- Reliability
Cons
- Better SDK version management
- More flexibility with coding patterns
- More examples for using SDK
- customer satisfaction
- improved deliverability
- cost savings
Yes, we use it for atleast 3 channels
adding new channels, reaching more customers, sending more messages than previously capable, or expanding to international markets
Do you think Twilio delivers good value for the price?
Yes
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
Yes
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes
Comments
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