Good Service Weak Team

Great Technology Weak TeamWhen we started using Twilio 4 years ago, it was the clear leader in terms of API capability and integration into our web facing aps. Sadly every touch point that requires interaction with a person to resolve is a sad 'success prevention' in my experience. To give you some example of how you will be treated if you decide to use their service, be ready to learn about simple problems by seeing your account throttled to uselessness as their first measure followed by an email telling you they have done it and then expect 2-5 days of trying to find a person who can actually get things back up and running. If you don't expect to need to interact with the Twilio team, then I would say this is the product for you! But if you think customer service might be needed occasionally I would run away from them as fast as possible.