Overall Satisfaction with Twilio SendGrid
We use Twillio for 2FA and also customer service touch point messages. Our site handles thousands of 2FA requests per day and a large number of sms Customer Success messages. We have used Twillio for over 3 years.
- The API is well documentated and easy to get up and running
- The service is reliable
- The service is fast and effective
- Customer Care is poor in my experience. They begin most customer issues by turning your service off. It takes a long time to get connected to the right person to fix your problem
- I feel the worst team at Twillio is the 'Compliance' department. They are the epitomy of Success Prevention.
- I believe Billing is ridicoulous - Be ready to see your business accounts spammed with hundreds of small one off payments making your normal business accounts unreadable.