Beautiful forms, a great UX, and a simple admin experience.
January 19, 2018

Beautiful forms, a great UX, and a simple admin experience.

Ben McClure | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Typeform

We have been using Typeform on a small scale to test it out as a survey platform for our needs. Most often it's been used internally for team and employee surveys, with plans to start using it for larger scale forms as well. We have also recommended it to some of our clients as an option for managing their surveys.
  • Typeform creates beautiful forms that look great and provide a wonderful UX.
  • Typeform works well for stand-alone forms. Filling out the form is a full-page experience in itself.
  • Typeform makes complex forms look very simple by showing users only what's relevant to them right now.
  • Typeform doesn't seem to work very well for companies who want more traditionally-structured web forms that many B2B clients might desire to look more like actual physical (paper) forms.
  • Typeform does embed nicely into other sites, but it does not look or work like a normal form you'd see on a site. It sometimes resembles an advertisement on the page.
  • If your form relies on users remembering their answers to previous questions, users might find themselves losing their place and having to go back and forth between the questions to look up their past answers. It usually works best for forms with questions that don't require that level of memory about previous answers.
  • As we've mainly used it internally on a smaller scale so far, it hasn't greatly impacted our ROI (yet), although it's also costed us basically nothing.
  • It's given us a simpler way to create beautiful forms to send around internally, which we actually do quite often.
  • It's given us a better option for the future when we create surveys for our customers--this is likely where we'll see a bigger ROI.
Out of the box, I think Typeform creates far more beautiful forms, and really sets itself apart from the other survey solutions with its UX. Almost all other form providers by default show form fields that look like normal form fields, grouped together in fieldsets, sometimes across multiple pages. Typeform is different in that regard, and I really like it for this. Even if it's popular enough now that people are used to filling out Typeforms, they'll still appreciate the great experience no matter what device or screen size they are using.
  • Employee Surveys
Typeform is suited perfectly for B2C-style, stand-alone surveys or questionnaires. It's suited perfectly for people who want a beautiful form but don't need it to exactly match their brand or existing website.

It's not as appropriate for large B2B surveys, forms that require you to reference past answers in later questions, or forms that are meant to resemble paper forms.

Typeform Feature Ratings

Survey templates
9
Themes
9
Custom logo/branding
7
Changes to live survey
9
Question design help
8
Multiple question types
8
Survey logic flexibility
9
Response tracking
10
Data export
9
Standard reports
9
Analytics
9
Respondent restrictions
8
Access controls
Not Rated
Compliance
Not Rated