User Friendly
August 13, 2021

User Friendly

Holly Lodi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We are currently using the UKG Pro with the Payroll module. It is currently used by our entire organization however we do not have all modules turned on yet. As needed basis.

Pros

  • Reporting
  • Payroll Processing
  • Easy to use
  • User Friendly

Cons

  • BI Reporting - A bit complicated for new users
  • PTO Plans in real time (when vacation is entered into the gateway, it auto reduces the available balance on the EE profile).
  • Eliminate the need for security questions when resetting password
  • Efficient Payroll Processing
  • Time Savings
More user friendly and looks better.
Sometimes it takes pages a while to load, but not [too] bad (you get used to what to expect the longer you use it).
Sometimes it can be frustrating as a Canadian Client because when my team calls in for support we wait on hold, explain the situation, only to be redirected to someone on 'the Canadian team'. It would be nice if there was either a Canadian help line specifically, or all reps could assist with both.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

For our business it is the perfect software. Being new to the company and UKG I haven't had a lot of time yet to dive into the system and see what functionality can [be] improved or turned on to make it even better. Super easy to train new users.

UKG Pro Feature Ratings

9.3
Employee demographic data
Not Rated
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
9
9.5
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
9
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10
8.0
Approval workflow
Not Rated
Balance details
8
Annual carry-forward and encashment
8
8.5
View and generate pay and benefit information
8
Update personal information
9
View job history
9
View company policy documentation
8
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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