Item: UKG Pro
Rating: 10
Author: Holly Lodi

Use Cases and Deployment Scope

We are currently using the UKG Pro with the Payroll module. It is currently used by our entire organization however we do not have all modules turned on yet. As needed basis.

Pros and Cons

Reporting
Payroll Processing
Easy to use
User Friendly

BI Reporting - A bit complicated for new users
PTO Plans in real time (when vacation is entered into the gateway, it auto reduces the available balance on the EE profile).
Eliminate the need for security questions when resetting password

Return on Investment

Efficient Payroll Processing
Time Savings

Performance

Sometimes it takes pages a while to load, but not [too] bad (you get used to what to expect the longer you use it).

Sometimes it can be frustrating as a Canadian Client because when my team calls in for support we wait on hold, explain the situation, only to be redirected to someone on 'the Canadian team'. It would be nice if there was either a Canadian help line specifically, or all reps could assist with both.

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

Likelihood to Recommend

For our business it is the perfect software. Being new to the company and UKG I haven't had a lot of time yet to dive into the system and see what functionality can [be] improved or turned on to make it even better. Super easy to train new users.

User Friendly

Overall Satisfaction with UKG Pro