Item: UKG Pro
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We are using UKG Pro as a solution for most employee-facing Human Resources related information. Employees can find their personal data, compensation data, PTO plans, [...] personal development plan info, benefits plans, [...] enrollment, and lots of other information related to HR policies and procedures. This is basically a one-stop-shop for employees to access HR information.

Pros and Cons

It provides a platform for employees to easily enroll in benefits during the annual enrollment period.
It allows employees to complete their personal development plans and submit those to supervisors for approval.
It provides employees with current compensation information, including W2s when available for the current tax year.

The PTO plans section of UKG is not very intuitive when it comes to understanding how many hours of PTO an employee has left for the year.
Employees have to log in to a different system in order to submit a PTO request, so it appears UKG [Pro] does not handle that functionality.
There are a lot of menus to sift through, making it difficult to find information sometimes.

Return on Investment

UKG [Pro] has allowed employees to access all of their HR data within one platform
UKG [Pro] helps accomplish the planning and completion of personal development plans each year
UKG [Pro] allows employees to submit PTO requests without having to send an email to HR

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

Usability

Many features are relatively easy to use in UKG Pro. But some other features, like the PTO plans/time tracking and time-off requests and the personal development plan submission, tracking, and approval, seem overly complicated. Those features have user interfaces that are not completely intuitive, and they take some getting used to.

Centralization

We have been able to centralize employees' requests for paid time off using UKG Pro. Previously, employees had to send an email each month to the designated HR representative for their department, detailing the paid time off they had taken for that month. This was a confusing and time-consuming process that often resulted in errors. With UKG Pro, we avoid many of those errors and streamline the process significantly.

Other Software Used

Google Meet, Microsoft Teams, Microsoft Excel

Likelihood to Recommend

UKG [Pro] is well suited to relatively large organizations [that] need a system to administer human resources details, employee benefits, PTO plans, and other personal employee information. It might be a bit overly complicated for smaller organizations whose annual review processes are not as complex or in-depth as other organizations.

One stop shop for HR-related processes and information

Overall Satisfaction with UKG Pro