One stop shop for HR-related processes and information
December 16, 2021

One stop shop for HR-related processes and information

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We are using UKG Pro as a solution for most employee-facing Human Resources related information. Employees can find their personal data, compensation data, PTO plans, [...] personal development plan info, benefits plans, [...] enrollment, and lots of other information related to HR policies and procedures. This is basically a one-stop-shop for employees to access HR information.

Pros

  • It provides a platform for employees to easily enroll in benefits during the annual enrollment period.
  • It allows employees to complete their personal development plans and submit those to supervisors for approval.
  • It provides employees with current compensation information, including W2s when available for the current tax year.

Cons

  • The PTO plans section of UKG is not very intuitive when it comes to understanding how many hours of PTO an employee has left for the year.
  • Employees have to log in to a different system in order to submit a PTO request, so it appears UKG [Pro] does not handle that functionality.
  • There are a lot of menus to sift through, making it difficult to find information sometimes.
  • UKG [Pro] has allowed employees to access all of their HR data within one platform
  • UKG [Pro] helps accomplish the planning and completion of personal development plans each year
  • UKG [Pro] allows employees to submit PTO requests without having to send an email to HR

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

Many features are relatively easy to use in UKG Pro. But some other features, like the PTO plans/time tracking and time-off requests and the personal development plan submission, tracking, and approval, seem overly complicated. Those features have user interfaces that are not completely intuitive, and they take some getting used to.
We have been able to centralize employees' requests for paid time off using UKG Pro. Previously, employees had to send an email each month to the designated HR representative for their department, detailing the paid time off they had taken for that month. This was a confusing and time-consuming process that often resulted in errors. With UKG Pro, we avoid many of those errors and streamline the process significantly.
UKG [Pro] is well suited to relatively large organizations [that] need a system to administer human resources details, employee benefits, PTO plans, and other personal employee information. It might be a bit overly complicated for smaller organizations whose annual review processes are not as complex or in-depth as other organizations.

UKG Pro Feature Ratings

7.4
Employee demographic data
9
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
8
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
7
7.0
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
7
Direct deposit files
Not Rated
Salary revision and increment management
6
4.3
Approval workflow
4
Balance details
4
Annual carry-forward and encashment
5
6.8
View and generate pay and benefit information
7
Update personal information
6
View job history
7
View company policy documentation
8
Employee recognition
6
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
5.6
Performance plans
5
Performance improvement plans
5
Review status tracking
6
Review reminders
6
Multiple review frequency
6
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
7.0
Corporate goal setting
Not Rated
Individual goal setting
7
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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