Feedback on UKG Pro
November 15, 2022

Feedback on UKG Pro

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We currently use UKG Pro as our system of record for HR and Payroll processing. We use it for reporting purposes to provide data and metrics to upper leadership and our investment firm, American Securities.

Pros

  • Reporting
  • Payroll Processing
  • Performance Mgmt

Cons

  • If a scheduled BI report fails to run due to an error, I wish UKG Pro had the functionality to send a notification to the user who scheduled the report. Currently, the only way to know if a scheduled report failed is if the intended recipient notifies you that they didn't receive it.
  • I wish they would roll out functionality where you can mass update additional business rules. Currently, you can only mass add/update Jobs, Projects, Org Levels, and Locations. It would be beneficial if we had the ability to mass add/update salary grades, job families, job groups, and all the other business rules available. I know as a previous UKG EE, this functionality is available internally so I am not sure why it has not been rolled out for customers.
  • It is easier to manager all HR activities within one platform and we are looking at other modules UKG offers to incorporate with our existing products. This will allow us to provide even more metric reporting to our upper leadership team and investment firm.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

Well it helps that I used to be a customer using the product and a former EE of UKG so I know how the product works, the good and the ugly sides of it and what they could do better. Overall, it is a great product but no system is perfect.
With UKG Pro being our system of record, all of our HR data is in one place for our users and administrators to access. It used to be where our users kept HR data at their individual sites and each site having their own process. Now, managers and administrators can access that data in one place, run reports, and our processes are more consistent.
I have been a customer in the past, an EE of UKG and now I am a customer again. UKG Pro is great as a product if you take the time to learn the system and it's capabilities. However, there are times where even with my knowledge, I don't know all the answers and will reach out to support for help. It seems since the merger of Ultimate Software and Kronos, the support has declined. There has been instances where cases I have created were not "touched" for over a month. Also, there have been process changes UKG has implemented that were not communicated to customers and then we find out after the fact.

UKG Pro Feature Ratings

9.6
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
7
8.0
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
Not Rated
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 2 years ago
    Thank you so much for your honest feedback! Our truly appreciates it!

More Reviews of UKG Pro

  1. Home
  2. HR Management Software
  3. UKG Pro Reviews
  4. User Review of UKG Pro