Good System
July 06, 2025

Good System

Tonya Chapman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We currently use UKG Pro for payroll, records management, timekeeping and employee records. It allows us to align all employees into one system and makes it easier for employees to access their information.

Pros

  • Easy Login
  • One record for all employees
  • easy self-service for employees

Cons

  • Customer service is good but wish we didn't have to create a service ticket.
  • We were using paper form prior to using benefits prime. Having everything electronic has saved us time and limits data entry errors.
  • It has also allow our employees to view their information more easily which saves us time with us having to answer duplicate questions.
Benefits and we are currently implement Workforce Management. These two modules will make it easier for us to have all employee records electronically and in one system.
We no longer have to track paper enrollment forms for our annual benefits enrollment.
The system is easy to navigate once you are given guidance.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

The system is easy once you been given guidance.

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
10
Leave and Attendance Management ()
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 7 months ago
    Thank you so much for your helpful insights

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