We have centralized all of our practices and policies with UKG Pro.
July 01, 2025

We have centralized all of our practices and policies with UKG Pro.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use the full gamut of UKG Pro applications. We moved to virtual files across our multi-unit organization and the platform allowed us to centralized and simplify onboarding, I-9 compliance, WOTC, recruiting, training/LMS, payroll, HRIS, benefits administration as well as employee engagement through interacting and group discussions and posting groups through UKG talk which also incorporates with our Survey Monkey account to do employee surveying.

Pros

  • Direct user contact in UKG Talk
  • Easy access to employee punching in/out for attendance
  • Hosting learning training
  • Payroll

Cons

  • The applicant tracking system is a little bit clunky through reporting and applicant flow. Additional custom work is needed.
  • Views through Workforce Management is not very customizable for scheduling for multi-location properties.
  • Off the top of my head, I can't provide a specific number but it has simplified personnel actions and enabled self service. There is a regular return and time savings for my employee relations specialists to be able to access information remotely including personnel files and documentation.
We have centralized all of our practices and policies besides our PIPs and compensation planning this year. We continue to build out processes through our use of People Assist as well which enables us to customize workflows and employees to initiate actions outside of our standard ticketing system. Benefits administration and payroll is simplified and we only have a few sites that share employees that we are waiting to move over to the scheduler once we can get some better custom views put into place. Being able to go to a single system makes everything much easier to manage people data.
All of the UKG data works well through our custom dashboard API that integrates with all of our sales data so we are able to utilize the data into a new HR Dashboard to look at people analytics compared to our business data and make real time business decisions in a business that margins run heavy based off of labor.
The overall usability is simple. There are a few areas that could use additional customization, primarily in the ATS side and from Workforce Management's side, the views for shared employees. We are working with our UKG reps to get these areas resolved as well as relooking at some of our own workflow setups in order to resolve these issues to make things more seamless.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

No

Would you buy UKG Pro again?

Yes

The overall utilization is pretty easy to use and intuitive. Some of the customizations for recruiting and views for scheduling with multi-location properties that share employees is not user friendly though.

UKG Pro Feature Ratings

9.7
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.6
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
9.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
9
10.0
Tracking of all physical assets
10
8.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
9.6
Performance plans
9
Performance improvement plans
9
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
9.5
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
9
Performance tracking
9
9.3
Job Requisition Management
9
Company Website Posting
10
Publish to Social Media
9
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
7
Notifications and Alerts
10

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 7 months ago
    Thank you so much for taking the time to share these helpful insights

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