Item: UKG Pro
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

UKG Pro (formerly Ultimate Software UltiPro) is used by my organization for typical payroll functionality in a small to mid-sized organization. For our HR department, it’s a great tool that allows for efficient employee processing. For employees like me, its also a seamless interface giving access to all our payroll related information. The ease of use and simple design really make it a strong software product.

Pros and Cons

Clear, intuitive design makes it easy to learn how to use
There’s particular emphasis on how well it interfaces with other related systems
The downloadable app is particularly useful for remote work situations

I think that UKG Pro could benefit from a higher profile in the industry. I’d never heard of it before starting to use it.
UKG Pro is a very solid product, but it’s not the only option out there. It could work on differentiate itself more as a software solution from its competitors.
It’s tax modules could be built upon

UltiPro Business Outcomes

Costs savings
Consolidating HR administration under a single solution

UKG Pro (formerly Ultimate Software UltiPro) has certainly let us do a lot of of our HR tasks efficiently. With the help of their support team, we’ve managed to keep a lot of tasks in house, which has proved cost effective. End users have adopted the software relatively quickly as well, which makes a lot of things in this area go smoothly (no messy IT adoption issues).

Alternatives Considered

Not applicable

Performance

I gave UKG Pro (formerly Ultimate Software UltiPro) a high score in this category because end users seem to have taken to this software relatively easily. But perhaps more importantly, our IT department seems to not have any technical issues which can be related to software suites such as this. They seem to have a very good support system as well.

Support Rating

Support is very good, and they seem to be always responsive to our needs. Their support team knows the software well and we’ve encountered no real bugs or issues. It is a somewhat costly component of the overall price tag, but then again it’s always been my experience that good software support never comes cheaply unfortunately.

Likelihood to Recommend

UKG Pro (formerly Ultimate Software UltiPro) has served very well as a payroll solution for our company as it does respond to the needs of a smaller organization that has to respond quickly to changing market needs. This has been highlighted by their support team, as well as their solutions to remote work scenarios brought on by the current climate and the Covid pandemic.

UKG Pro small business user impressions

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)