UKG Pro is a Pro at all things people
April 19, 2021

UKG Pro is a Pro at all things people

Catherine Robins | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We use UKG Pro as our HRIS for all things related to the employee's time with us during and after their employment. It is used across the whole organization to manage employee data, process job changes, and benefits enrollment. It alleviates HR responsibility as it is a self-service tool for employees to update addresses, W4s, pull pay stubs and elect benefits. It services as an information platform to reach all employees as we have over 140 locations across the US.
  • UKG Pro is completely malleable to fit an organization's needs whether it be different PTO plans or benefits to allowing users to make job/salary changes.
  • It is very easy to use. With high turnover, we have new users every day and we are able to provide guides so new managers can jump right in without a lot of training.
  • It continues to allow old employees to access their information for employment dates, pay stubs, and tax documents.
  • We have a lot of processes that go through the system with several approvals. Sometimes, the process will get stuck with one approver who requests to change the effective date, and we need to resubmit the whole transaction to fit the update.
  • We find that BI can be difficult for our most skilled users.
  • We have many rehires whose company paid benefits need to manually reinstated to their profile. We wish these were auto-added as if they were a completely new hire.
  • We believe the self service tool enables HR to shift focus to other areas of importance.
We find UKG Pro to be user friendly and financially feasible. Other systems are either more expensive and difficult to use or do not offer the capabilities we need and depend on.
We find that BI often slows down during payroll runs which creates strains on our ability to turn around reports quickly. The mobile application is clean and easy to use. The site is usually running at high speeds unless there is an issue.
We have an amazing account management team. They meet with us as requested and provide thoughtful solutions to our issues and questions. Most of the reps when we submit tickers are responsive and knowledgeable about our requests and are able to resolve them quickly.
We have several different companies. This year we did not meet the timeline to set up a new company under a different FEIN, but UKG was able to work with us to complete the project timely and efficiently.
UKG is well suited for many users and can be adapted to our ever-changing business. We wish UKG Pro could offer more ways to engage our nonusers and track who is not logging in.

UKG Pro Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
4
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
6
Pay calculation
6
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
6
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
8
Approval workflow
8
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
7
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
5
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated