UKG Pro
April 28, 2021

UKG Pro

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

Our company uses UKG Pro for time management and payroll for our employees including human resources and recruiting. We also like the reports from BI. It is currently being used by the entire company. It helps with the onboarding process which is cumbersome with 200 + employees hired in our busy season. UKG Pro is a lifesaver.
  • Onboarding: The flow from the recruiting platform is great to hire an employee to limit the manual entry.
  • Recruiting: The platform is accessible by all devices which is a plus for an applicant to apply.
  • BI Reports: They can be simple or complex and it is not hard to create.
  • Benefits section: Termination is a little cumbersome when an employee has enrolled in multiple benefit plans. You should be able to enter one term date for all benefits to be terminated.
  • Since we have used UKG Pro more to its capabilities, it has increased employee engagement.
  • It has helped our company better manage our HR activities in one platform.
Overall UKG Pro performance is great. With any platform, from time to time you do have some issues but they are resolved quickly.
Overall UKG Pro support is great. Again with any platform, you do have to escalate the issue to receive proper guidance to resolve it occasionally.
I was having an issue with revising a report. I called the support and the customer service representative helped him VERY quickly with the information I needed. I was impressed of quickness.
There is some room for improvement for hospitality companies in understanding the different tipping options for the system to be better suited for that particular company.

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Tracking of all physical assets
Not Rated
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Create succession plans/pools
10
Candidate ranking
10
Candidate search
10
Candidate development
10
New hire portal
10
Manager tracking tools
Not Rated
Job Requisition Management
10
Company Website Posting
10
Applicant Tracking
10
Notifications and Alerts
10