Happy Customer!
April 28, 2021

Happy Customer!

Victoria Tourangeau | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

Our organization is currently using UKG [for] onboarding, processing payroll, performance management, mobile app, and UTA. We are working on file management and case management and hope to begin using this feature soon. Our hope is that this will streamline a lot of our manual processes and make it easier for our field staff.
  • Excellent Customer Service. The staff at UKG are always so helpful and go above and beyond to make sure we are satisfied with the recommended resolutions to our cases. They are patient and easy to work with when resolving issues. They make you feel like you matter and don't make you feel like you are asking questions we should already know. They provide us with the information we need and many have directed me to the portal and shown me the different tools and resources available.
  • The performance management feature. I wish there were more options for workflows or options to create our own workflow. For example, we created our performance improvement plan online but had to leave out the employee since they would see the PIP before it was delivered by the manager. This left us will having part of the process still be manual which we were hoping to avoid.
  • UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
When I first arrived at BAMSI we were using Ceridian. UKG has made things a lot easier for our administrative staff, managers, HR and payroll department.
Overall UKG is quick, but on occasion we have run into issues. But they are usually resolved quickly.
The UKG support team is excellent. They go above and beyond to assist you with any issues and if they are unable to get you the answer you need they escalate the case. Everyone I have worked with at UKG has given great customer service.
One person that always stands out to me was Jessica Serrato when we had questions on ACA. When one of my coworkers was leaving and I needed to take over on a case Jessica told us to add her name to the case so it would get sent to her since she was familiar with the issue we were having. She was always quick to respond and went above and beyond to make sure we were happy with the resolution.
We use secondary jobs for many of our employees. I wish there was a way to track the effective dates for rate changes on secondary jobs in the job history. Many of our employees work multiple jobs in different programs across our organization and get paid different rates. When these rates change we have no way to track this in UKG with effective dates. We also have issues when an employee is rehired, the secondary jobs does not update with the new effective date and rates that are set for these jobs.

UKG Pro Feature Ratings

Employee demographic data
7
Employment history
7
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
9
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
7
View job history
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
6
Review status tracking
6
Review reminders
6
Multiple review frequency
6
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
8
Corporate goal setting
Not Rated
Individual goal setting
6
Line-of sight-visibility
Not Rated
Performance tracking
7
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated