A Memoir: My 15-Year Relationship with UKG Pro
April 27, 2021

A Memoir: My 15-Year Relationship with UKG Pro

Joy Driscoll | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro is our employee database and is used for reporting, payroll, timekeeping, onboarding and soon performance management. It is used throughout the agency. The employee portal is used extensively to communicate and share information with employees since we are located in multiple states and locations. It has allowed us to streamline processes and significantly reduce paper usage, i.e. paper timesheets and new hire paper forms. In the last two years, we have unified how UKG Pro is used since practices used to vary by state. I love working with this UKG product!
  • Customer Support is outstanding!
  • Availability of documentation and online training.
  • Great products - easy to implement and use.
  • Ongoing and timely communication.
  • The ability to import changes to the set-up tables.
  • The ability to "hide" old org levels and job codes.
  • The ability to import (and even export) employee photos.
  • Cost & time savings, i.e. paper reduction, workflows, onboarding.
  • Reporting to all areas of the agency including scheduled reports.
Although UKG Pro was used by my former employer, other products were evaluated from time to time. My recollection is that Lawson was costly and not as user-friendly. It's difficult to look at any other HCM objectively after using UKG Pro!
In a nutshell, because I haven't had a bad in experience in the 15 years I've used UKG Pro.
As I've stated earlier, the support I receive from UKG Pro is world class. I've worked with other vendors in the past, and they simply don't compare. I have had the pleasure of working with, and getting to know, several "Ulti-Peeps" over the years. I've also worked with great ERM's as well!
When I first started using UKG, and didn't have a mentor, I had an issue at year-end with PTO rollover. It was terrible! Everyone's accruals were wrong, my phone wouldn't stop ringing and I was honestly ready to quit. But then I opened a ticket. Best move ever, right? I wish I could remember the name of the consultant I worked with, but whoever it was did an amazing job. They were able to help me understand why what happened had happened (a learning experience) while working with me to get everything corrected. Suddenly I had a new-found confidence in my ability to do my job thanks to the partnership I had with UKG Pro. And over the years, I continue to learn and grow knowing that I have a ally just one ticket away!!!
I have used UKG Pro on two occasions. My first experience was with a for-profit insurance company with 1,100 - 1,200 employees. I had never used it before and was pleased with how quickly I was able to become self-sufficient. My current role is with a non-profit human services agency of a similar size. The transition was easy even though the business model was very different. I think UKG Pro is well-suited for any organization who is looking for a dependable, easy-to-use product that offers many solutions and provides extraordinary customer support.

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
5
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
8
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
8
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated