We love UltiPro!
Updated February 05, 2016

We love UltiPro!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We use UltiPro to manage employee data and run payroll. Using UltiPro reduces our HR team's workload since it makes us less responsible for data entry and answering employee questions. Employees across the organization can update their personal contact details, tax withholding, and direct deposit information. They can also review their job and comp details, pay statements, and historical job changes. We also use UltiPro company-wide to complete performance reviews and development plans, so it's a great resource for all job-related activities.


UltiPro has also reduced our HRIS workload through the BI reporting and system interface functionalities. We can create and share BI reports and have set up many automated interfaces, which has reduced the number of one-off reporting requests and system user/demographic updates we previously provided to teams across the organization.

Pros

  • Payroll -- easier reconciliation and pay run processes than other systems we've used.
  • Reporting -- can create, customize, and share almost any report we've ever needed to use, including some more complex calculations and qualifiers.

Cons

  • Processes often require accessing several different sections of UltiPro. For example, to hire a new employee you need to remember to go to a few different pages to enter job details, access rules, pay information, etc.; having all of these items in one place or providing a checklist in the system to follow would be very helpful.
  • Not very flexible in terms of customizing the tools to our company's needs. We have had issues trying to leverage the compensation, reviews, and org chart functionality to fit our specific processes and preferences.
UltiPro is well suited for a more-established, structured company.

UKG Pro Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
2
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
9
Support for external payroll vendors
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Approval workflow
9
Balance details
5
Annual carry-forward and encashment
9
View and generate pay and benefit information
9
Update personal information
9
View job history
9
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Performance plans
4
Review status tracking
6
Review reminders
4
Multiple review frequency
4
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
3
Performance tracking
7

UltiPro Training

  • In-person training
Good initial training, but not necessarily tailored to our specific processes/needs.

Configuring UltiPro

UltiPro Support

UltiPro has an excellent customer support portal with a full library of reference materials/guides, "university" of training videos, news/updates, and message boards to communicate with other users.

We also have a dedicated support team, accessible via the same portal, that always answers our tickets quickly and successfully.

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