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UltiPro - thoughts from a new user
Updated February 05, 2016

UltiPro - thoughts from a new user

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is being used by two companies in our US organization. It is utilized by our accounting departments for time management, to generate payroll and related reports, and by HR for reporting, benefits (including carrier connections) and for time off. We are looking into utilizing the performance management module and dashboard reporting.

Ultipro has been very helpful in simplifying routine HRM processes and offers a much better integration of information across disciplines than the last product used by our organization.

  • UtliPro's open enrollment process is extremely easy to set-up, very configurable, easy for our employees to use and understand, and offers a wide range of reporting.
  • The customer service model is effective; and we find we receive a response within 24 hours for most issues. Having a centralized account manager is helpful to insure follow-up, and that no issues fall between the cracks. There are also many learning options; there are self-guided tours and web-based training is also regularly available.
  • We find we have only scratched the surface with UltiPro's potential. Future explorations into more workflow processes, performance management, dashboard reporting and other features have the potential to increase this product's effectiveness for our organization.
  • Time Management is still a bit difficult to navigate. Although recent improvements have been made, it could still be a bit more user friendly.
  • Although it's not too difficult to load information onto the home page, the options for configurability are a bit limited. It would be super if this feature could be updated.
  • When using the payroll feature, it would be more convenient to be able to access employee's payroll information to run sample scenarios without having to actually open the payroll.
Ultipro is probably best suited for organizations that need to integrate their HR and payroll functions. Their core HR software is robust and easy to use, but payroll and time management still has a bit of room for improvement. These features are certainly accurate, but could be designed a bit better.

UKG Pro Feature Ratings

7.0
Employee demographic data
9
Job profiles and administration
9
Organizational charting
4
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
4
8.0
Pay calculation
8
Support for external payroll vendors
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
5
7.7
Approval workflow
9
Balance details
5
Annual carry-forward and encashment
9
9.0
View and generate pay and benefit information
9
Update personal information
9
Asset Management ()
Not Rated
7.0
Report builder
8
Pre-built reports
6
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

UltiPro Training

  • Online training
It was very effective. At the start, it was a bit scary launching the first payroll with only web-based training, but the implementation group was VERY supportive, and really held our hands the first time thru!

Configuring UltiPro

Most of the time, we are comfortable with the amount of configurability for the product. From time to time, a project may come up in which there are some limitations presented by the product which can be a bit frustrating, but, in balancing this with the overall ease of use, it's usually a win-win.

UltiPro Support

The overall support is very good - I may not always speak to the same person, but the problem or issue is always solved.