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UltiPro - CORE HR, Payroll Processing and Time Reporting
Updated July 17, 2017

UltiPro - CORE HR, Payroll Processing and Time Reporting

Jim Kelly | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We currently use UltiPro for HR, Payroll, Benefits, Open Enrollment, Performance Management, Recruiting, On Boarding, Talent Management and UTM (Ultimate Time Management). We use UltiPro across our entire organization to pay all of our employees, we also pay our retirees their pension payments from our DB plan.

We've only been LIVE since October 2014 but no major business problems encountered yet.

  • We use the PTO request feature within UTM to manage our employees' PTO and their remaining PTO balances after they have schedule/planned PTO days throughout the year.
  • Payroll processing model is simple and straight forward, easy to change individual check (earnings and benefit deductions) information in the middle of the pay cycle, you don't have to reject the entire payroll and start over.
  • The reporting writing tool/capability within BI (Business Intelligence) is fantastic.
  • Could improve on importing various earnings and benefit deduction "time clock" imports, making it easier to attach or delete items during the pay cycle.
  • Resetting "prior year" settings (i.e. accumulators, goal limits, etc..) is somewhat hard to understand and complex for various tax groups.
  • UTM has gotten better with the past couple of upgrades but there are still some things that could/should be easier to do in UTM.

UKG Pro Feature Ratings

6.6
Employee demographic data
7
Employment history
6
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
6
7.6
Pay calculation
8
Support for external payroll vendors
8
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
7
7.0
Approval workflow
7
Balance details
8
Annual carry-forward and encashment
6
6.6
View and generate pay and benefit information
8
Update personal information
7
View job history
6
View company policy documentation
6
Employee recognition
6
Asset Management ()
Not Rated
8.3
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
7.2
Performance plans
7
Performance improvement plans
7
Review status tracking
8
Review reminders
8
Multiple review frequency
6
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
8.0
Line-of sight-visibility
8
Performance tracking
8
6.9
Job Requisition Management
7
Company Website Posting
8
Publish to Social Media
6
Job Search Site Posting
7
Duplicate Candidate Prevention
6
Applicant Tracking
6
Notifications and Alerts
8

UltiPro Training

  • Online training
  • In-person training
  • Self-taught
Overall compared to our prior HR/payroll provider there is a lot of good information and training material available to us through the CPS, and it's always a good thing to be able to go back to the documentation or watch a couple quick start videos that walk you through the various processes. Sometimes the amount of information available to us depending on what we are trying to figure out can be a little overwhelming.
The in-person training sessions were good, just a lot of information given to you in a relative short training period.

UltiPro Support

Overall Ultimate appears to be responsive and willing to resolve issues (cases) encountered. Even though we've only been LIVE for 15 months and in the process of going through our second "year end" processing it's sometimes difficult to get in touch with individuals needed to resolve our issue. Understand that "year end" is a busy time for everyone (including Ultimate) but [I] wonder if there is a better way to reach a resource and prioritize the issue.

Relationship with Ultimate Software

Ultimate Software made themselves available several times during the sales process and made sure to have a SME available to answer our questions in a given area of the HRIS system.