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Great system, but alot of work!
Updated October 11, 2016

Great system, but alot of work!

Deborah Morton-Padilla, MBA, SPHR | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

Takes way too long to get resolution on cases. Staff are not always well trained or are new to UltiPro. Special projects can take months to get done.
UltiPro is being used as our HCM and Payroll system across the organization. It provides a single point of access for all employee data. It provides functionality to complete HR and Payroll related transactions as well as managing performance and development.
  • Salary review functionality is good. Being able to provide managers with a "worksheet" with their budget and real-time calculation of the costs as they determine salary increases.
  • Ability to do journaling for goals helps with increasing the frequency of goal updates and communication between the employee and their manager.
  • Having multiple languages available for our employees is very nice.
  • Responsiveness for service cases and questions is not good. It seems that the staff at UltiPro, particularly in the customer service areas, are stretched thin and/or very new to the product so their knowledge is lacking. They typically have to check with someone else to get you an answer and that just adds more time.
  • It takes way too long to get special projects completed due to a perceived lack of resources.
  • The UTM module is very powerful, but very complex. There needs to be more expertise in UTM to support customers.
  • Online training
  • Self-taught
The online training is good. Both the virtual classes and quick tips.
UltiPro is not for a smaller company. It does require a lot of administration. A larger company that has an HRIS administrator would probably have a better experience. The functionality within UltiPro is great and we chose it because of the broad functionality. However, the learning curve is very difficult.

UKG Pro Feature Ratings

9.4
Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
9
8.0
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
Not Rated
Salary revision and increment management
9
9.0
Approval workflow
7
Balance details
10
Annual carry-forward and encashment
10
9.5
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
8
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
7.5
Performance plans
7
Performance improvement plans
7
Review status tracking
8
Review reminders
8
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
8.5
Corporate goal setting
Not Rated
Individual goal setting
9
Line-of sight-visibility
Not Rated
Performance tracking
8
8.6
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
8
Applicant Tracking
9
Notifications and Alerts
8

Configuring UltiPro

Configurability is limited to a few pages in UltiPro. It would be helpful if most pages were configurable in terms of adding fields or moving the fields around.

UltiPro Reliability