Great system, but alot of work!
Overall Satisfaction with UltiPro
UltiPro is being used as our HCM and Payroll system across the organization. It provides a single point of access for all employee data. It provides functionality to complete HR and Payroll related transactions as well as managing performance and development.
Pros
- Salary review functionality is good. Being able to provide managers with a "worksheet" with their budget and real-time calculation of the costs as they determine salary increases.
- Ability to do journaling for goals helps with increasing the frequency of goal updates and communication between the employee and their manager.
- Having multiple languages available for our employees is very nice.
Cons
- Responsiveness for service cases and questions is not good. It seems that the staff at UltiPro, particularly in the customer service areas, are stretched thin and/or very new to the product so their knowledge is lacking. They typically have to check with someone else to get you an answer and that just adds more time.
- It takes way too long to get special projects completed due to a perceived lack of resources.
- The UTM module is very powerful, but very complex. There needs to be more expertise in UTM to support customers.
- Online training
- Self-taught
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